Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2:00 PM MST or on weekends will begin processing the next business day.

Please note that processing time is separate from shipping time and represents the time needed to prepare your order for shipment.

Shipping Rates & Delivery Estimates

Domestic Shipping (Canada)

International Shipping

We currently ship to the United States and select international destinations. International shipping rates are calculated at checkout based on weight and destination.

Note: Delivery times are estimates and not guaranteed. Actual delivery time depends on the shipping method selected and your location.

Shipping Carriers

We partner with trusted carriers including:

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package directly through the carrier's website or through your account on our website.

Freshness Guarantee

All coffee is roasted to order and shipped within 48 hours of roasting to ensure maximum freshness. Each package includes a "roasted on" date for your reference.

Shipping Restrictions

Customs, Duties, and Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping rates and will be collected upon delivery.

Damaged or Lost Packages

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will arrange for a replacement or refund.

Lost Packages

If tracking shows your package was delivered but you haven't received it:

We will work with the carrier to locate your package or provide a replacement/refund as appropriate.

Address Changes

To ensure timely delivery, please verify your shipping address before completing your order. We can only modify addresses before the order ships. Once shipped, address changes may incur additional fees from the carrier.

Holiday Shipping

During peak seasons (holidays, sales events), processing and shipping times may be extended. We recommend ordering early to ensure delivery by your desired date.

Subscription Orders

Coffee subscription orders ship on the same day each month/week based on your selected frequency. Subscription orders always receive free standard shipping.

Local Delivery (if applicable)

We offer local delivery within [specify radius] of our roastery for $5.99. Same-day delivery available for orders placed before 12:00 PM MST.

Returns & Exchanges

Please refer to our Return Policy for information about returns and exchanges. Due to the perishable nature of coffee, we have specific guidelines for returns.

Contact Us

If you have any questions about shipping or your order, please contact us:

Last Updated: January 2026

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated revision date.

This policy template can be customized based on your specific needs, such as: